Employee Relations Officer
Port Shepstone – KwaZulu Natal – South Africa
We are seeking a highly competent and detail-orientated Employee Relations Officer to join our HR team within a dynamic hospitality environment. This role is critical in supporting operational management with effective employee relations practices, ensuring legal compliance, and mitigating organisational risk.
Key Responsibilities
- Provide end-to-end support on employee relations matters, including misconduct, incapacity, grievances, and conflict resolution
- Manage and represent the organisation in external dispute resolution processes, including CCMA proceedings
- Engage with trade unions on a regular basis, including participation in wage negotiations, consultations, and dispute management
- Draft and review disciplinary documentation, policies, and outcome reports with a high level of accuracy
- Ensure compliance with applicable labour legislation, internal policies, and collective agreements
- Facilitate disciplinary hearings and investigations, ensuring procedural and substantive fairness
- Support line management with guidance on employee relations best practices and risk mitigation
- Monitor and respond to compliance-related matters, including compliance orders and labour inspections
- Maintain accurate records and reporting on all employee relations matters
Key Competencies & Personal Attributes
- Relevant qualification in Human Resources, Labour Relations, or related field
- Minimum 2 years’ experience in an Employee Relations role
- Proven experience dealing with trade unions, including wage negotiations and dispute resolution
- Demonstrated experience handling CCMA cases from Conciliation through to arbitration
- Strong knowledge of South African labour legislation (BCEA, LRA, EEA)
- High level of attention to detail and strong administrative capability
- Ability to manage multiple matters concurrently with sound judgement
- Strong written and verbal communication skills
- Ability to work under pressure and meet tight deadlines
- Professional, objective, and confidential with sensitive matters
- High level of integrity and accountability
Additional Requirements
- Must be willing to travel to various operational sites as required
Only shortlisted candidates will be contacted.
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref # 15/04